WIPO, by a longshot, in my opinion.
In the past year, I have filed several domain dispute complaints (UDRP and usDRP) on behalf of clients. I have generally used WIPO (http://www.wipo.int). However, because some of the domain names in dispute were .usTLDs, I was forced to file those proceedings with the National Arbitration Forum (“NAF”) (http://www.adrforum.com).
Having used both, I prefer the WIPO system.
Initiation of Proceedings
WIPO permits filing of the initial complaint online (i.e., electronically) only. By contrast, NAF requires filing of a hard copy of the complaint even if the original complaint is filed online. Not only do you have to file a copy of the complaint, you have to file three hard copies of the complaint.
In every complaint I have filed with WIPO, the case has been initiated within 24 hours of filing electronically. NAF does not initiate the proceeding until it has received and reviewed the hard copy of the complaint. It won’t review the complaint for deficiencies until it receives the hard copy. Therefore, there is a delay of at least 3 days in the initiation of the proceeding.
The requirement to submit hard copies seems ridiculous. It is particularly silly in the context of domain name disputes which, by their very nature, are digital disputes. In 2011, the requirement to submit hard copies seems archaic. It also adds to the cost of the proceeding. As an aside, it seems environmentally unfriendly.
Cost(s)
While, at first blush, NAF’s pricing system may seem more appealing, it’s not. Even if the parties are the same, NAF requires a complainant to pay by the number of domain names involved. By contrast, so long as the parties and the issues are the same, with WIPO you can include as many domain names as appropriate. In other words, with WIPO you can pay “per complaint”. However, NAF’s fees are calculated by the number of domain names in dispute.
Timing
Once the proceeding is instituted and the Respondent’s response deadline passes, WIPO should issue a decision within 20 days. NAF should issue a decision within 14 days. While NAF may seem faster, the fact is that when you factor in the additional time for NAF to process the original complaint, the timing from filing to decision is about the same.
Accessibility
Every time I have telephone WIPO (during its business hours), someone has answered, I have been correctly transferred and have had my question answered. Every time I have called NAF (3 times) I get stuck in voice menu hell. NAF encourages users to contact it my email. An interesting proposition given it requires complaints to be filed by hard copy, no? Although I did receive prompt responses by email from NAF, it would have been faster for both of us to have just answered my question by phone.
Documentation
WIPO’s documentation is clear; it is easily accessible. On NAF’s documentation page (for usDRP proceedings), it provides a link to the Rules governing domain disputes; however, the link for usDRP rules is broken. The linked-to page does not exist. Not a ringing endorsement for the Forum’s tech-savviness.
Next, it furnishes the usTLD Policy in the same .pdf document at the Rules. This is neither intuitive nor logical. They are two different documents with two distinct purposes. To lump them into a single document demonstrates and incredible amount of laziness.
As a general observation, the information available at the NAF web site is very fragmented. The information you need is rarely, if ever, found on the same page. When it is, links are broken.
All told and given the choice, I would always opt for a UDRP proceeding before WIPO, and not NAF. Just my two cents.